The Restoration industry fronts many faces. Certainly at First Restoration Services we have the equipment, the knowledge, the expertise and the integrity to carry out the services of a top-notch restoration company. So what is it that literally sets us apart from all the rest?
There is a definition that is on the horizon of nearly every up and coming industry today, and that definition is simply stated as Value Added. But just exactly what does “value added” mean at First Restoration Services?
To most of mainstream America, “value added” is the enhancement added to a product or service by a company before the product is offered to customers. And at First Restoration Services, our value added enhancement added to our service before we ever set foot on your property comes in the form of our technicians and managers.
Let’s take a look at it from our perspective –
The icemaker that you thought was safely hidden within the confines of your refrigerator’s freezer compartment has a line running to it that most of us never dream would leak (and some of us don’t even realize is there!). And as a side note, have you ever once stopped at the door of your fridge to wonder how in the world that great big appliance got shoved back into that tiny little space, and then panicked only to think that you might one day need to pull it out of that hole?!?
It’s midnight, and your trip to the freezer for that late-night bowl of ice cream that you hope to hide from your spouse leaves you with more than a cold tongue as your feet splash over the icy water now running from underneath the refrigerator/freezer. Gone are all thoughts of mint chocolate chip as you scream for your beloved, sleeping spouse to come to your rescue.
And with your call to First Restoration Services, our “value added” service begins to come alive. We dispatch our crews immediately to your emergency, and our technicians arrive at your home not only in a timely manner, but they are professionally dressed, in recognizable vehicles so that you don’t have to wonder who is pulling into your driveway, and they greet you with a politeness and professionalism that you thought went out with your great-grandmother’s apple pie!
Our technicians’ excellence in both their work and in their demeanor is fueled by their individual beliefs and values that were at the core of their being when they first came to First Restoration Services for employment. And as they progress through each day of service with our company, they have opportunities to both prove and improve their work ethics and skills.
In the weeks ahead, you will be introduced to our technicians and managers. We want you to know personally the men and women that allow us to serve you with the “value added” enhancement that we believe no other restoration company can come close to boasting of. As you delve into their own personal stories of restoration, we believe you will begin to experience with us the lives that enhance the fabric and core of First Restoration Services and make us able to say without a doubt, when disasters happen, we take care of them all!
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“Remember happiness doesn’t depend upon who you are or what you have; it depends solely on what you think.”
~Dale Carnegie
Meditate on encouraging yourself and others.
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Vehicles play a big role in our everyday life. The majority of people have a vehicle so they can get back and forth to work, travel and other things. The one thing that I know people hate to do is to wait on a tow truck to come pick up their car because it broke down. So make sure to have the maintenance done on your vehicle on a regular basis. A few items that you can check yourself is the following:
Tire Pressure and Wear
Oil Level
Washer Fluid Level
Anti-Freeze Level
Wiper Blade Wear
Transmission Fluid Level
If you don’t know how to do the items listed above then find a preferred mechanic that can check these items and look over the vehicle to make sure everything is fine. Also talk with the mechanic about a tentative outline of certain things that need to be done at a certain mileage to prevent problems from occurring or keep them to a minimum.
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In this months issue of Cleaning & Restoration, First Restoration Services’ Owner Chris Silliman was featured in the magazines “Last Word” section. Click Below to download PDF.
Last Word
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I can think of only a few things more devastating than suffering a total loss from a fire. In fact, loss of a life might be the only thing topping such a disaster. It is no wonder, then, that restoring lives is at the core of what we do.
When the fireman’s call to duty is sounded, our call to duty is fueled by the hearts in the homes of those who have suffered loss. We certainly respond rapidly to the call, and without a doubt we busy ourselves with the tasks before us to clean, to restore and to reconstruct a home. But what of the lives that have been scorched by the flames of the loss? Behind every other move we make, people motivate our response.
Recently we had the privilege to serve a woman whose home had literally disintegrated into ashes around her. And yet, I witnessed this woman move in and out of our office and our lives carrying more dignity and hope than most of us could even dream of possessing. Our technicians worked alongside her on site as she sat barefoot among the ashes on that barely 20 degree day, having lost all to the fire except a few somewhat salvageable items. And yet at the end of their first day on the job, their reports were of her laughter. 
The few coats that the firemen were able to salvage had been tossed aside in a nearly building in their frenzy of putting out the blaze. When I called to check on her the day after we received the call of her loss, her only request was to see if we might be able to get her a coat cleaned…but “don’t rush; I know you have other things going on now besides this one loss.” Really? Don’t rush? And that was the very day that our technicians witnessed her in flip-flops, sorting through the ashes of what once was her solace – her home.
People, not loss, are what sound the cry that echoes in our hearts long after the work has been done and we have clocked out for the day. When our technicians return from a job site, they might utter a word or two about what they entailed on a job, but more likely, their words will reflect the faces and the very hearts of those they have had the privilege to serve that day.
First Restoration Services is certainly at the forefront of restoring homes to pre-loss condition – or better! But fueling the passion for delivering a service that is detailed with integrity, quality workmanship and deep professionalism is a heart for the people we serve, and an understanding that what others have just experienced in their loss is perhaps the most devastating encounter they have had to experience in this life. And if not the most devastating, certainly one of mammoth proportions that deserves our utmost care and concern.
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